IT Support • Service Desk • Web Development • Game Development

🎓 BS Information Technology Graduate

💼 Experience in Service Desk and IT Support environments

I assist users by resolving technical issues through remote troubleshooting, diagnostics, and ticket management.

I also have development experience including:

• 🎫 Co-developing an internal ticketing system
• 🎮 Developing a game project for my capstone/thesis

A web-based ticketing platform built for office environments to manage service requests.

Key Features

• Ticket creation and management
• Admin dashboard
• Approval and validation workflow
• Real-time updates using WebSockets
• Automated testing support

Technologies Used

PHP • SQL Server • Node.js • WebSockets • Cypress

A game designed to teach programming concepts interactively.

My Role

• Lead Game Developer
• Designed game mechanics
• Implemented gameplay logic
• Built interactive learning features

Technologies Used

Unity • C# • Game Development Concepts

• ServiceNow
• SCCM Remote Control
• Microsoft Teams
• Quick Assist / Remote Help
• Windows troubleshooting
• Network diagnostics
• Kenan
• CSP
• Clarity
• Siebel

• Java Foundation — Oracle Academy (2022)
• System Administration — Oracle Academy (2022)
• SAP Business One (SAP Advance) — FIT Academy (2024)

✨ Always learning, improving, and building better systems.